Distant selling regulations

Please inspect your goods thoroughly as soon as possible after delivery. If your order arrives damaged or faulty, please inform us within 5 days of receiving the order by contacting shop@groomarts.com.

If your order is clearly damaged on delivery, we would advise you to inform the delivery driver, make a note of the delivery document and contact us as soon as possible. You will also need the receipt or proof of purchase. 

Due to hygienic reasons, scissors / brushes and combs cannot be returned if out of original packaging. If these products arrive to you faulty, a refund will be given with proof of fault.

In an event you wish to return your order, please fill out the returns slip located at the bottom of the dispatch note in your order. Returns must be sent via a ‘tracked’ service.

We offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to return your order. Returned goods must be returned to groomarts within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the good back.

Please note that you will be responsible for the cost of returning the goods to us, unless we delivered the item to you in error or the item is faulty, subject to faulty return agreed.

Your unwanted items must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached, if the item is not in the original condition received the item cannot be returned.

We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and groomarts. We reserve the right to deduct a percentage of the refund if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.

Please remember to include the return slip located at the bottom of the dispatch note, or if you prefer, a covering note including your order number, full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange a payment or a refund.

Although this can be a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.

You can always contact us for any return question at shop@groomarts.com

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund

Once received, we will process the return within 2-3 working days (subject to our return policy). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 10-14 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.

Goods must be returned to

Groomarts merchandise LTD 
c/o myWarehouse Ltd, 
Unit 28, 
Heathfield, 
Stacey Bushes, 
Milton Keynes, 
MK12 6HP